Financial Performance: Starbucks reported Q3 fiscal year 2025 total revenues of $9.5 billion, reflecting a 3% year-over-year increase. However, global comparable store sales declined by 2%, with North American comparable sales down 2%. Earnings per share (EPS) were $0.50, a 45% decrease from the prior year, primarily due to investments in operational capabilities and restructuring.

Strategic Investments: The company is investing over $0.5 billion in additional labor hours to improve customer service through the rollout of the Green Apron Service model. Early pilots indicate improvements in transaction speeds and customer service. These enhancements are expected to build a stronger foundation for profitability in the long term.

Operational Improvements: There has been improvement in operational metrics, including a 49.1% turnover rate for hourly partners and a record shift completion at 98.2%. Customer connection scores have risen, while complaints have decreased both quarter-over-quarter and year-over-year. However, it may take time for these operational changes to be fully recognized by customers.